Fix Wi-Fi that keeps disconnecting
Dropping Wi-Fi is usually a signal, interference, or driver issue. Start with the fastest fixes.
- Restart the router and device. Power the router off for 30 seconds, then on. Restart the phone or computer too. This alone fixes many drop-outs.
- Check the signal. Thick walls, distance and appliances weaken Wi-Fi. Move closer to the router or reposition the router higher and more central.
- Reduce interference. Microwaves, baby monitors and lots of nearby networks crowd the 2.4 GHz band. If your router offers a 5 GHz band, connect to it for less congestion at short range.
- Forget and rejoin the network. On the device, remove the Wi-Fi network and reconnect by entering the password again. This clears a bad saved configuration.
- Update drivers/firmware. On a computer, update the Wi-Fi adapter driver. On the router, install any firmware update from its admin page.
- Test another device. If only one device drops, the problem is that device. If everything drops, it is the router or your internet line.
If every device loses connection at the same times each day, contact your internet provider — the issue may be the line or the provider's equipment, not your Wi-Fi.
Frequently asked questions
Why does my Wi-Fi keep dropping on one device only?
That points to the device, not the network. Forget and rejoin the network, update its Wi-Fi driver, and restart it.
Is 5 GHz better than 2.4 GHz?
5 GHz is faster and less congested but has shorter range. Use 5 GHz near the router and 2.4 GHz for distance and through walls.